Guest Services Internship – Fall 2025
MetLife Stadium
Internship
On-site
East Rutherford, New Jersey, United States
College Credit, Professional Sports, Customer Service, Stadium Operations
MetLife Stadium | East Rutherford, NJ
Unpaid | Academic Credit Optional | In-Person | Part-Time (2 days/week + events)
Unpaid | Academic Credit Optional | In-Person | Part-Time (2 days/week + events)
About the Internship:
MetLife Stadium — home of the New York Giants and New York Jets — is offering an immersive Guest Services Internship for the Fall 2025 semester. This unpaid opportunity is open to currently enrolled undergraduate juniors, seniors (as of September 2025), or post-graduate students who are interested in hospitality, customer experience, and live event management.
MetLife Stadium — home of the New York Giants and New York Jets — is offering an immersive Guest Services Internship for the Fall 2025 semester. This unpaid opportunity is open to currently enrolled undergraduate juniors, seniors (as of September 2025), or post-graduate students who are interested in hospitality, customer experience, and live event management.
Internship Dates:
September 2025 through the end of the NFL season
(2 days per week + scheduled stadium events)
September 2025 through the end of the NFL season
(2 days per week + scheduled stadium events)
What You’ll Learn:
This internship provides a behind-the-scenes view of the strategies and teamwork required to operate a large-scale venue while delivering a world-class guest experience. Interns will gain experience in:
This internship provides a behind-the-scenes view of the strategies and teamwork required to operate a large-scale venue while delivering a world-class guest experience. Interns will gain experience in:
- Customer service, premium services, and guest satisfaction
- Event-day operations, logistics, and communication
- Staff management, recruitment, and internal support systems
- Problem-solving in real-time guest-facing scenarios
- The coordination between internal departments that supports successful events
Responsibilities:
Interns will work closely with the Guest Services Team, as well as other departments, on a wide variety of tasks including (but not limited to):
Guest & Premium Services:
- Respond to guest emails, phone calls, and service requests
- Assist in managing Guest Services Event Representatives on game and event days
- Help coordinate event-day briefings, paperwork, and materials distribution
- Support inventory management for event and concert supplies
- Provide accurate directions and information to guests on-site
- Assist with Lost and Found program operations
- Deliver communications and amenities to suite holders
- Shadow staff on event days to observe real-time operations
- Promote Guest Services programs and initiatives
Team Member Experience:
- Help with recruitment, onboarding, and coaching of new staff
- Assist with new hire orientation and training sessions
- Support employee communication, recognition, and engagement efforts
- Work with uniform room staff to prepare and distribute uniforms on event days
- Provide support to team members during both event and non-event days
What We’re Looking For:
- Currently enrolled undergraduate junior/senior (as of September 2025) or post-graduate student
- Strong communication and people skills
- Highly organized, detail-oriented, and professional
- Ability to multi-task and adapt in a fast-paced environment
- Customer-focused with a strong desire to learn and contribute
- Comfortable using Microsoft Office Suite
- Interest in event operations, hospitality, sports, or entertainment industries
- Willingness to follow MetLife Stadium policies and procedures
Schedule:
This internship includes weekday office hours (2 days/week) plus stadium events, which may occur on evenings, weekends, and holidays. A work schedule will be shared at least one week in advance.
This internship includes weekday office hours (2 days/week) plus stadium events, which may occur on evenings, weekends, and holidays. A work schedule will be shared at least one week in advance.
Additional Details:
- Unpaid internship
- Academic credit is optional and can be arranged through your university
- We offer feedback, evaluations, and weekly progress reports as required by academic programs
- On-site internship (no remote option)
Equal Opportunity Employer:
MetLife Stadium is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital or veteran status, or any other protected classification.
MetLife Stadium is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital or veteran status, or any other protected classification.
To Apply:
Submit your resume and cover letter expressing your interest in the Guest Services Internship at MetLife Stadium.
Submit your resume and cover letter expressing your interest in the Guest Services Internship at MetLife Stadium.