Ticket Sales & Service Intern (Fall 2025)
Wilkes-Barre/Scranton Penguins
Internship
On-site
Wilkes-Barre, Pennsylvania, United States
Ticket Sales & Service, Ice Hockey
Internship:
The Wilkes-Barre/Scranton Penguins, American Hockey League affiliate of the Pittsburgh Penguins, are seeking interns for the 2025 Fall Sales Program. The WBS Penguins strive to provide interns with in-depth experience by working in the fast-paced environment of sports with our team through office and game night settings. Interns will be required to have office hours (between the hours of 9:00am and 5:00pm) as well as Penguins home games (~5pm to 9:30pm). Schedule will be determined by the number of interns and workload.
Essential Duties:
- Learn all aspects of the ticket sales process
- Manage set game night operations, including pregame experiences, intermission performances, fan assistance booth, in-game giveaways, post-game events/breakdown, etc.
- Assist in selling & servicing of full membership menu, group tickets, & hospitality outings
- Cold-call past purchases, local businesses, organizations and identify potential prospects
- Update client information in Ticketmaster Archtics and/or CRM platform as needed
- Assist in the planning, development & execution of both prospecting and season ticket holder events
- Research, analyze & develop new benefits, incentives, events & experiences for season members & group leaders
- Additional duties as required both via Ticketing & Game Night Operations
Requirements:
- Available to work a variable schedule, including nights, weekends, and home games as scheduled based on workload
- Display strong communication and interpersonal skills, be self-directed and able to follow both written and oral instructions.
- Strong ability to work in a collaborative, team environment and function in a fast-paced environment.
- Familiarity with customer service, cold-calling, & sales is a plus
- Neat and professional appearance.
- Must receive school credit.
- Must have own transportation to assigned events.
- Working knowledge of Microsoft Excel
- Ability to lift items up to 30 pounds
Please submit a resume detailing your qualifications via TeamworkOnline.com. Local candidates preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.