2026 Ticket Sales and Service Internship (Free Housing)

• Sales & Marketing –cold-calling, delivering a sales pitch, closing the sale
• Database Management – lead generation/prospecting, developing a database
• Customer Service – answering questions, providing information, diffusing problems
• Account Management– Service current ticket holders by swapping tickets and tracking redemption
• Box Office Operations –Assist in the execution of box office operations throughout the season 
• Gameday Operations – building customer relationships, over-delivering with customers

Not Your Average Summer League

• Outreach via telephone, email, and in-person to qualified sales leads to generate ticket sales revenue through season tickets, group outings, and mini-plans
• Provide in-office and game-day support in the area of ticket resolution customer service and will call
• Assist in box office operations on game nights, assisting fans with walk-up sales, will-call tickets, etc. 
• Learn and use the Northwoods League ticketing systems for sales, reports, account management, and order processing
• Assist ticket sales staff to achieve the overall ticket sales goals of the team 
• Represent the team at various Spitfires and Funatix Events and participate in other outside, community events and mascot appearances, as defined by the team
• Promote a positive fan experience by interacting with our fans in all areas of the ballpark
• Assist with selling and promoting sponsor activation pieces such as selling pint glasses, handing out fan MVP cards, and more.

• Game and Team Event Availability: Expected to be available for all Grand Forks Spitfires home games and team events, this includes weekends and holidays.
• Funatix Event Availability: Expected to be available for all Funatix Events. Full event list will be provided. This includes weekends and holidays.
• Game Day and Event Hours: Expected to be available from mid to late morning through the end of the game and/or event. The schedule will be decided by the direct supervisor on a homestand and event basis.
• Non-Game Day/Event Hours: Expected to attend office hours of 9 AM-5 PM each weekday. 
• Assist with distribution of team pocket schedules, posters and other marketing materials throughout the stadium and community.
• Assist with ballpark set-up and tear-down before-the-season, after-the-season and during each homestand
• Assist with event set-up and tear-down at team events
• Assist with Family Fun zone set-up and tear-down
• Maintain ballpark cleanliness including but not limited to: cleaning tables, chairs, Family Fun Zone area, etc.
• Every intern will be required to perform as the mascot at least once during the summer
• All other duties as assigned by Spitfires front office staff

• Availability to work all home games, team events and Funatix Events
• Customer service & management experience preferred
• Previous internship or job in sales is a plus but not required
• Proficient in Microsoft Office and Google Sheets
• The ability to work extended hours upwards of 14 hours and lift 30-50 lbs
• Strong verbal communication skills
• Strong organizational and time management skills
• Strong attention to detail
• Must be a team player with strong leadership and communication skills
• Must be enthusiastic with a desire to work hard and have a positive “can‐do” attitude 
• Ability to multi‐task and handle responsibility
• Self-motivated and able to take initiative
• Enthusiastic teamplayer shows enjoyment and interest in working collaboratively.
• Uphold our core values: Experience Obsessed, Positive Energy, Innovating Constantly, and Community Rooted. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best experience in sports.  It is important that the person in the position commits themselves to these core values.
• Uphold our service vision: Happy People Making People Happy. We want people who love what they do, who find joy in making others laugh or smile, and who want to use fun and happiness to make a difference in the lives of coworkers, clients, and fans.

• Option 1- 

• Option 2-