2027 Ticket Office Management Internship
Wisconsin Rapids Rafters
2 hours ago
Internship
On-site
Wisconsin Rapids, Wisconsin, United States
$1,300 USD yearly
Paid or Stipend
Position Overview:
Join our team as a Facilities & Field Maintenance Intern and gain hands-on experience in sports facility management and stadium operations. In this essential role, you will work closely with our groundskeeping and facilities staff to keep our fields in championship condition and our venue spotless for fans and players alike. Key responsibilities include field preparation, groundskeeping, equipment maintenance, minor facility repairs, and active support during game-day events. If you're a detail-oriented, hard-working team player who thrives in a physical, active environment, this immersive position offers an outstanding behind-the-scenes foundation in sports operations.
Key Responsibilities:
- Ticket Sales Support: Lead ticket office staff in processing ticket orders, group ticket sales, and game day ticket sales.
- Customer Service: Respond to customer inquiries, provide information about ticket options, and resolve any ticket-related issues in a courteous and professional manner.
- Data Entry: Accurately enter customer information, sales data, and financial transactions into the ticketing system.
- Ticket Distribution: Assist in the distribution and printing of physical tickets, including will-call and ticket mailing.
- Game-Day Operations: Support ticket office operations on game days, including ticket scanning, will-call assistance, and on-site customer service.
- Ticketing Reports: Generate ticket sales and attendance reports for internal use and analysis.
- Promotions and Marketing: Assist in the implementation of ticket promotions and marketing initiatives to drive ticket sales.
- Customer Relationship Management: Contribute to maintaining a positive relationship with season ticket holders, group leaders, and all other ticket purchasers.
- Cash Handling: Handle cash transactions accurately and securely, following established procedures.
- Office Support: Provide general administrative support to the ticket office staff as needed.
- This is not an all-inclusive list, and you will be assigned additional team duties to ensure a positive fan experience, facilities cleanliness, and everyone’s safety.
Requirements:
- Customer Service Skills: Excellent interpersonal and customer service skills, with a friendly and helpful attitude, and a smile.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in ticketing transactions and data entry.
- Communication Skills: Strong verbal and written communication skills, including the ability to communicate professionally with customers and team members.
- Adaptability: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Team Player: Willingness to work collaboratively with the ticket office team and other staff members.
- Cash Handling Experience: Previous experience in cash handling is a plus, but not mandatory.
- Baseball Enthusiast: A passion for baseball and a general understanding of the game and its dynamics is not required but strongly preferred.
Educational Background:
Currently pursuing or recently completed a degree in Business, Sports Management, Hospitality, or a related field is preferred but not mandatory.
Currently pursuing or recently completed a degree in Business, Sports Management, Hospitality, or a related field is preferred but not mandatory.
Duration of Commitment & Compensation:
This is a 3-month (Mid-May through Mid-August) summer internship position. Interns will be paid a stipend of $1,300, with a pre-season bonus of $500 and a post-season bonus of $200, if the intern stays through the last day.
Application Process:
Apply through this posting, and reach out to info@raftersbaseball.com for any questions!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.