Athletic Ticketing Operations - Graduate Assistant

The Ball State University Ticket Office is in search of a Graduate Assistant for the 2026-27 athletic year. The purpose of the Athletics Graduate Assistant program is to support promising individuals who are committed to a career in intercollegiate athletics and to continue their education at the graduate level.

This is a full graduate assistantship position. You will work an average of 20 hours each week during the 2026-27 academic year. You will receive a stipend and tuition remission benefits. (Student is responsible for paying any associated academic/enrollment fees.) To maintain a graduate assistantship appointment, all graduate students must also maintain good academic standing* with the University.

This listing is a rolling listing that will stay open through Summer 2026. Hiring managers will pull applicants from the pool as positions become available. If you are a chosen candidate, you can expect a response from a hiring manager directly by July 2026. If you no longer would like to be considered for a position during this time, you can remove your application through your profile at any time.

Please submit a resume and cover letter to:

Quintin Zinger, Director of Ticket Operations quintin.zinger@bsu.edu

Duties & Responsibilities:

Responsibilities will include, but are not limited to the following:

• Assist with ticket office walkup and inbound phone sales for Men's and Women's Basketball, Men's and Women's Volleyball, Gymnastics, and Football
• Participate in game day operations by overseeing will-call and conducting walk-up sales
• Assist with reconciliation of event sales and help with reporting of revenue generation, event attendance and ticket-related donations
• Serve as Box Office Manager and supervise game day ticket operations for assigned sports
• Build events, promo codes, group sales links and other ticketed items to sell online
• Perform other duties as assigned by the Director of Ticket Operations
• Supervise part-time staff during daily operating hours as well as event volunteers
• Assist in the renewal process for season tickets with an emphasis on client retention
• Assist with creation of events and revenue reports

Minimum Qualifications:

• Bachelor’s degree from an accredited institution or higher education
• Must be enrolled in a graduate program at Ball State University, beginning with the Fall 2026 semester
• Prior work experience in intercollegiate athletics
• Strong customer service skills and organizational skills
• Experience in cash handling
• Experience in ticketing software

Knowledge, Skills, & Abilities:

• Knowledge of and compliance with specific NCAA, MAC, and institution rules that relate to this position
• A positive, service-oriented attitude to work and interact with staff, faculty, and student-athletes
• Excellent verbal and written communication skills to clearly communicate project goals to all members of the ticket office and external division
• Must be highly organized, and multi-task oriented

*Ball State University Graduate School Requirements for Good Academic Standing: 3.0 for a Master's student and 3.2 for a Doctoral student; enrolled in at least 6 graduate credit hours per semester. For master’s students, a minimum cumulative GPA of 2.75 on their undergraduate degree (or 3.0 in the latter half of the previous degree) is required to obtain an assistantship. For doctoral students, a minimum undergraduate cumulative GPA of 3.0 is required and a minimum graduate GPA of 3.2 on their master’s degree (if a master’s degree is required for admission).