Description

Box Office Intern (Paid – Seasonal)

Scranton/Wilkes-Barre RailRiders
 

The Scranton/Wilkes-Barre RailRiders are seeking motivated and customer-focused individuals to join our team as Box Office Interns for the upcoming season. This paid, part-time internship offers valuable hands-on experience in professional sports ticketing and customer service within a fast-paced Minor League Baseball environment.
 

The Box Office Intern will assist with day-to-day ticketing operations and work directly with fans to help create a positive and memorable experience at PNC Field.
 

Responsibilities
 

• Assist with game day and non-game day ticket sales at the stadium Box Office
• Process ticket transactions using Ticketmaster and POS ticketing systems
• Distribute and manage Will Call tickets for fans, groups, and special events
• Provide outstanding customer service to fans in person, over the phone, and via email
• Answer fan questions regarding tickets, promotions, seating locations, and stadium policies
• Assist in resolving ticketing and customer service issues
• Maintain an organized and professional Box Office work environment
• Support Box Office staff with additional operational tasks as needed

Qualifications

Qualifications
 

• Current college student with an interest in sports, business, or event operations preferred
• Strong communication and customer service skills
• Basic computer proficiency and ability to learn ticketing software system
• Ability to work effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Reliable, professional, and able to work both independently and as part of a team
• Availability to work game days, evenings, weekends, and occasional weekdays