Customer Service Specialist (Intern)

Company Overview:  US Sports Camps (USSC), headquartered in San Rafael, California is the licensed provider of NIKE Sports Camps. It was started in 1975 with the same mission that it defines today: To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. By partnering with the country’s best coaches to direct our camps and by providing them with valuable operational and marketing support, USSC is the largest operator of sports camps in the world. USSC’s offerings include youth and adult camps in baseball, basketball, crew, cricket, esports, field hockey, football, golf, gymnastics, lacrosse, pickleball, rugby, running, soccer, softball, swimming, volleyball & water polo.

• Internship Focus: Customer Service Operations and Sports Industry Exposure 
• Duration:  ~May 13 - August 9th, 2023 (12 weeks) 
• Location: San Rafael, CA 
• Hourly Wage: $16/hour

Qualifications:  

• Enrollment as a college/university student/recent grad 
• At least one year of customer service experience. 
• Proficient computer skills, including Microsoft Office. 
• Strong verbal and written communication skills. 
• Proactive work style and self-management skills. 
• Excellent organization, time-management, and multitasking abilities. 
• A passion for athletics and social impact. 

Scope of Work: 

• Provide outstanding customer service through phone and email communication. 
• Assist customers with information, enrollment, and issue resolution. 
• Utilize Standard Operating Procedures (SOPs), FAQs, and resources for effective problem-solving. 
• Identify and escalate issues for resolution. 
• Manage camp waitlists and balance dues. 
• Collaborate with other departments. 
• Assist with company projects as needed. 

Benefits:  

• Networking opportunities with industry veterans and high-level leaders within the organization. 
• Weekly Lunch & Learns with the organization’s department leadership, with the opportunity to speak in-depth about career trajectories in their desired field.
• Ongoing, 1:1 mentorship opportunity with a seasoned member of their chosen department.
• Connection to departments and interns across the YEB Network.
• Hands-on experience in the Youth Sports field, supporting employees and customers needs in real-time 

US Sports Camps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.