Graduate Assistant, Group Sales & Engagement

Support the Coordinator of Community Engagement and Coordinator of Ticket Operations in implementing initiatives that engage the surrounding community with the University’s athletic programs, generate ticket revenue and secure opportunities for game day performances and experiences for the community across all revenue-generating sports. Community Engagement:  

Assist with production and distribution of promotional flyers for game day themes and events

Attend meetings and visits with Community Engagement Coordinator in the community, working to build relationships with local schools, community organizations, businesses and churches

Assist Community Engagement Coordinator with communication to groups to increase fan attendance  

Group Management:  

Schedule and coordinate logistics with performers, entertainers, and contractors including national anthem performers, flag holders, halftime performers, baseball run out groups, and more

Collaborate with Fan Experience Team to incorporate behind the scenes experiences into gamedays for groups (birthday parties, office groups, church groups, etc.)  

Game Day Execution:  

Assist with ticket distribution at events 

Manage game day logistics for all performers.  Ensure activities are on time, organized, while at the same time creating a fun and stress-free atmosphere for participating groups. 

Maintain a high energy, positive atmosphere throughout events for fans 

Recognize and show appreciation to season ticket holders at events  

Ticket Operations: 

Assist Ticket Operations Coordinator with sales calls for all ticket sales sports

Provide quality customer service to season ticket holders over the phone and in person

Evaluate ticket sales, working with Ticket Operations Coordinator to create and implement ticket sales campaigns for each sport.   

Skills 

Ability to make decisions and manage multiple elements during high-pressure situations?

Excellent communication and interpersonal skills with the ability to collaborate across multiple stakeholders and teams

Creative thinking to solve problems on the fly and to identify innovative ways to entertain fans

Strong attention to detail to ensure each element of gameday experience has been thoroughly planned and vetted

Strong organization skills and ability manage multiple projects

Advertised Physical Requirements:

Must be able to stand, engage in repetitive motions, walk, communicate, hear and see, including color, depth perception and clarity.

Ability to occasionally lift 30-50 pounds.  

Supervision 

No direct supervision

Occasionally manage   

Departmental Preferences  

1-3 years of experience within an NCAA Division 1 athletics department or professional sports organization with specialization in ticketing and event operations

All successful applicants must meet the admission requirements for Mercer’s Graduate School and will be awarded a monthly stipend and housing/utilities, plus tuition, books and fees.