Guest Experience Associate

Position Summary
Our mission at the Minnesota Vikings is to advance the Vikings legacy through the passionate pursuit of excellence.

We strive to achieve, put the team first, seek to learn, exhibit high character, and maintain a diverse, equitable, and inclusive environment.

The Guest Experience Associate will support programs designed to foster the ultimate fan experience for all Vikings guests. This role focuses on providing unmatched customer service at various Vikings events, executing projects to enhance guest satisfaction, and managing guest communication through phone and email. Hospitality experience is preferred over sports experience for this role.

In addition to the duties described above, the Guest Experience Associate will participate in the Vikings’ exclusive Leadership Development Program. This program provides opportunities for professional development, exposure to organizational leadership, and skill-building critical for future career growth. Clearly defined goals between the Associate and their Supervisor will be tracked and measured throughout the term of the program.

This is a temporary full-time position beginning June 1, 2026, and concluding May 28, 2027, unless otherwise determined.

Essential Duties and Responsibilities

• Provide the highest level of service and support, developing and enforcing SKOL Service standards at U.S. Bank Stadium, Twin Cities Orthopedics Performance Center, Vikings game days, and other Vikings events
• Maintain a positive attitude, anticipating and assisting with guest needs
• Resolve guest-related issues appropriately and track service trends for improvement via Microsoft CRM

Leadership Opportunities and Responsibilities

• Oversee the Vikings Memory Maker Program, including interviews and hiring support
• Facilitate training for game day staff, manage Memory Maker communications, and coordinate season-long programming
• Participate on the SKOL Service Committee to provide insight on stadium culture and leadership decisions
• Manage operations of the Exceptional SKOL Service program, including award communications, on-field photos, and related articles
• Manage Game Day Gift Pack sales, marketing, and delivery
• Implement “First Game” programming for fans at U.S. Bank Stadium
• Organize Team Member Breakfast recognition programs with stadium partners
• Develop and execute Training Camp staff rewards and recognition programs

Guest Experience Skill Development Responsibilities

• Manage inbound and outbound emails and in-person meetings related to guest suggestions and complaints
• Organize fan packages and partner mail-outs
• Support Guest Experience, Guest Operations, and Events teams at major and small events, including greeting guests, overseeing operations, assisting with ADA programs, creating game day notes, and supporting SKOL Service initiatives
• Develop knowledge of Microsoft CRM, measure “Voice of Fan” survey responses, and analyze game trends
• Communicate with fans via calls and emails, providing personalized responses based on game day and non-game day experiences
• Track fan connections in CRM, including Game Day Gift Packs and mail-outs
• Assist with game day/week responsibilities such as setting up/breaking down employee break rooms, packing Game Day Gift Packs, stocking guest service booths, and managing warehouse inventory, radios, nametag printing, and Guest Experience tools
• Facilitate tours of U.S. Bank Stadium and Twin Cities Orthopedics Performance Center for partners, VIPs, new hires, and guests

Qualification Requirements

• Degree recommended
• Guest services experience preferred
• Superior customer service ethic with high concern for coworkers and guests
• Ability to proactively solve problems with minimal supervision
• Excellent written, verbal, and in-person communication and training skills
• Flexibility to work all home games, evenings, weekends, and holidays
• Proficiency in Microsoft Office

Confidentiality Requirements
This position may require access to confidential records. Confidentiality must be maintained at all times.

Physical Demands

• Ability to perform tasks such as lifting and moving boxes
• Ability to sit or stand for extended periods
• Ability to navigate the stadium

Work Environment

• Standard office environment during regular hours and on-site events
• Ability to work in inclement weather conditions

The Minnesota Vikings are committed to creating and sustaining an inclusive culture. They embrace individuals of all backgrounds and experiences and incorporate diversity, equity, and inclusion into everything they do. The organization fosters an environment that empowers individuals to develop their full potential and contribute to team and community success.

The Minnesota Vikings are an equal opportunity employer and remain committed to creating equitable opportunities for all.