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Intern, Event & Team Services

USA Football
17 hours ago
Internship
Remote
United States and US-IN
Internship Session: January 2027 - July 2027
Position Type: This is a part-time, temporary position.
Positions Open: 3
Overview:
USA Football is seeking a motivated and detail-oriented Event & Team Services Intern to support the planning and delivery of USA Football programs, events and competitions.
The internship provides hands-on experience across two primary areas: team and participant services and event operations support. The Intern will assist with the communications, registration, travel information, check-in and service needs of athletes, coaches, parents, families and other program participants while also supporting event preparation and onsite execution.
The position may support programming across Football Development, NTDP, National Teams, training camps, Trials, domestic and international competitions, Premier Events and other USA Football initiatives.
Working under the direction of Event & Team Services staff, the Intern will gain practical experience in sports event management while supporting a professional and consistent experience for USA Football participants.
Job Responsibilities:
Team & Participant Services Support
  • Provide customer-service support to athletes, coaches, parents, families, officials and other USA Football program participants.
  • Assist with participant registration, onboarding and collection of required program information.
  • Support preparation and distribution of participant communications, schedules, itineraries, FAQs and event information.
  • Respond to routine participant questions by phone, email or other approved communication platforms and escalate questions as appropriate.
  • Assist with collection and organization of participant travel, housing, transportation, meal and arrival/departure information as applicable.
  • Support participant and team check-in, arrival and departure processes.
  • Assist with onsite participant-service needs and help create a welcoming, organized and professional experience.

International & National Team Support
  • Assist with participant-service needs associated with National Team programs, training camps, Trials and domestic or international competitions.
  • Support collection and organization of team and participant information, travel details, schedules and required documentation.
  • Assist with communications and service needs for visiting international teams participating in USA Football-hosted competitions.
  • Support team arrival, check-in and onsite servicing under the direction of Team & Participant Services staff.
Event Operations Support
  • Assist with event planning and preparation, including timelines, checklists, schedules, run-of-show documents and other operational materials.
  • Support venue and facility preparation, signage, credentials, staffing materials and other assigned event needs.
  • Assist with vendor, transportation and operational information as directed by Events & Football Operations staff.
  • Support event setup, breakdown and organization of operational areas.
  • Provide hands-on onsite support during USA Football programs, events and competitions.
  • Assist with post-event organization, documentation and follow-up.
Program Experience
  • Assist with identifying opportunities to improve the experience of athletes, coaches, parents, families and other program participants.
  • Support preparation of participant resources and materials that improve communication and program readiness.
  • Observe participant and operational experiences onsite and share feedback with appropriate staff.
  • Assist with participant feedback and post-program follow-up as assigned.
Administrative & Cross-Functional Support
  • Maintain organized event and participant records, contact lists, schedules and other assigned documentation.
  • Assist with data entry, tracking and general administrative needs across Events & Football Operations and Team & Participant Services.
  • Work collaboratively with USA Football staff and other departments supporting assigned programs and events.
  • Complete assigned projects accurately and within established deadlines.
  • Perform other duties as assigned.
Job Requirements:
  • Must be currently enrolled in or recently graduated from an accredited college or university, or currently enrolled in or accepted to an accredited graduate program. Coursework in sport management, event management, hospitality, business, communications or a related field is preferred.
  • Interest in sports, events, athlete services, hospitality or participant experience.
  • Prior experience with a sports team, athletic department, event, customer-service environment or similar setting preferred but not required.
  • Strong written and verbal communication skills.
  • Positive and professional customer-service approach.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple assignments and meet deadlines.
  • Willingness to learn, ask questions and accept feedback.
  • Ability to work effectively both independently and as part of a team.
  • Comfortable working in fast-paced event environments where schedules and priorities may change.
  • Basic proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Teams preferred.
Work Environment:
  • This internship operates in a combination of remote/office and onsite event environments, supporting both Events & Football Operations and Team & Participant Services.
  • The Intern will regularly interact with athletes, coaches, parents, families, officials and other USA Football staff and program participants.
  • The role may require evenings, weekends and extended event hours as required by assigned programs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
  • The position requires the ability to perform routine office work, including computer use and administrative tasks.
  • The role requires the ability to stand and walk for extended periods during programs and events and to assist with event materials within reasonable workplace and safety guidelines.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
  • Domestic travel may be required depending on internship timing and assigned programs.
  • Travel may include National Team training camps, Trials, domestic or international competitions and other USA Football initiatives supported by the Intern.
Location: We are accepting applications from candidates who reside in the following states: AL, GA, IA, ID, IN, KS, KY, LA, MS, NC, ND, NH, OK, PA, SC, TN, TX, UT, WI, WY 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.