Intern, Guest Experience
D.C. United
Internship
On-site
Washington, District of Columbia, United States
College Credit, Professional Sports, Soccer, Fan Experience, Guest Services
Guest Experience Internship Summary:
The D.C. United Guest Experience team is seeking motivated undergraduate or graduate students who are passionate about live-event environments, fan engagement, and exceptional customer service. Guest Experience Interns will support the planning and execution of all Audi Field events including D.C. United, Washington Spirit, DC Power FC, UFL games, and special events, to help deliver a best-in-class experience for every guest. Interns will gain hands-on experience in stadium operations, staffing logistics, employee engagement, and fan-focused service delivery.
While primarily embedded with the Guest Experience team, interns will also be exposed to the four branches of the Audi Field Operations Department throughout the internship: Game Operations, Event/Stadium Operations, Guest Experience, and Security. This internship is ideal for students who are energetic, detail-oriented, and eager to contribute to a world-class fan environment in professional sports. Interns will report directly to the Guest Experience Manager and collaborate cross-departmentally.
Internship Duration: February 3rd, 2026 – May 7th, 2026
Essential Duties and Responsibilities (including but not limited to the following):
Event Support
• Assist with all phases of event operations, including staff check-in, pre-event setup, concourse presence, and post-event breakdown.
• Support the delivery of exceptional guest experience by greeting fans throughout the stadium, answering questions, and helping maintain a welcoming environment in all guest-facing areas.
• Provide proactive and professional guest assistance, escalating and resolving concerns in coordination with supervisors and leadership.
• Assist with all phases of event operations, including staff check-in, pre-event setup, concourse presence, and post-event breakdown.
• Support the delivery of exceptional guest experience by greeting fans throughout the stadium, answering questions, and helping maintain a welcoming environment in all guest-facing areas.
• Provide proactive and professional guest assistance, escalating and resolving concerns in coordination with supervisors and leadership.
Staffing & Employee Engagement
• Support staff scheduling logistics and management of 100+ part-time ambassadors.
• Assist with attendance tracking, incentive programs, and employee communications.
• Distribute, maintain, and inventory staff uniforms and gameday supplies.
• Support onboarding and training initiatives for new team members.
Operational Preparedness
• Assist with creation and updates of matchday guides and department resources.
• Participate in pre-event briefings and post-event recaps with Guest Experience leadership.
• Conduct research to identify enhancements to fan experience and stadium hospitality programs.
• Support staff scheduling logistics and management of 100+ part-time ambassadors.
• Assist with attendance tracking, incentive programs, and employee communications.
• Distribute, maintain, and inventory staff uniforms and gameday supplies.
• Support onboarding and training initiatives for new team members.
Operational Preparedness
• Assist with creation and updates of matchday guides and department resources.
• Participate in pre-event briefings and post-event recaps with Guest Experience leadership.
• Conduct research to identify enhancements to fan experience and stadium hospitality programs.
Collaboration & Administrative Support
• Work cross-functionally with Operations, Facility Services, Ticketing, Sales, and
Partnerships teams.
• Maintain lost and found documentation and inventory organization.
• Assist in collecting data, gameday reporting, and operational notes to drive continuous improvement.
• Work cross-functionally with Operations, Facility Services, Ticketing, Sales, and
Partnerships teams.
• Maintain lost and found documentation and inventory organization.
• Assist in collecting data, gameday reporting, and operational notes to drive continuous improvement.
Requirements:
- Eligible to receive college credit for internship
- Available to attend full-stadium events and most corporate/entertainment events
- Ability to work event/match days
- Experience in sports or events is a plus
- Must pass background check
Competencies (KSAs):
• Coachable, hardworking, multi-tasking, and positive attitude
• Ability to effectively interact with staff and clients
• Knowledge of basic computer programs such as Excel, PowerPoint, etc.
• Detail Oriented
• Represent D.C. United in a positive image
D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup.
D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer.
D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge,
abilities, job performance, and other appropriate qualifications.
D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge,
abilities, job performance, and other appropriate qualifications.