Internship: Administrative Services (Operations)

General position summary: The NCAA operations postgraduate intern will gain practical experience in travel, meetings and events, facility management and day-to-day operations of the national office, including facilities, logistics, warehouse coordination, conference center support, event operations, vendor coordination and administrative services. Working under the assistant director of operations, this position will help execute operational requests, maintain documentation and trackers, coordinate shipping and receiving activity, support meetings and events, and assist with projects that improve service delivery for national office staff and NCAA championship-related operations. The role includes interaction with vendors, contractors, maintenance staff, community stakeholders and national office staff.

Responsibilities

Facilities and Office Operations

Assist with daily operational requests related to facilities, office services, conference center support, staff service needs and building readiness.

Track service requests, work orders, follow-ups and operational tasks to help ensure issues are documented, prioritized and resolved in a timely manner.

Support staff access, parking requests, signage, printing needs, basic office moves and other operational services as assigned.

Warehouse, Logistics and Event Readiness

Support shipping and receiving for NCAA meetings, events and championships. Serves as a liaison between NCAA staff and NCAA Distribution Center personnel, ensuring timely communication and operational support.

Assist with warehouse organization, inventory tracking, labeling, staging, storage and clean-up coordination.

Help prepare materials, signage, supplies and equipment for national office meetings, NCAA Convention, championships and other assigned events.

Operational Support and Process Improvement

Assist with vendor coordination, tracking deliverables, documenting issues and escalating time-sensitive concerns to operations leadership.

Support invoice processing, allocation tracking and record maintenance in partnership with operations leadership, procurement and accounting.

Participate in process improvement projects, including operational checklists, standard operating procedures, documentation clean-up and service delivery improvements.

What We’re Looking For

Candidates are encouraged to possess many of the following skills and experiences:

Interest in operations, facilities, logistics, or events

Strong organizational and time-management skills

Attention to detail and strong follow-through

Professional written and verbal communication

Comfort working with data, trackers, checklists and documentation

Microsoft Office proficiency, including Excel, Word, Outlook, Teams and PowerPoint

Ability to manage shifting priorities in a fast-paced environment

Customer-service mindset and willingness to support a wide range of operational needs

Former Operations interns may pursue careers in athletics administration, facilities and event operations, logistics, travel operations, procurement, vendor management, project coordination, nonprofit administration, higher education and business operations, applying the service delivery, communication and operational readiness skills developed through the NCAA Postgraduate Internship Program.

For information and to apply: https://www.ncaa.org/what-we-do/programs/postgraduate-internships/administrative-services/