JOB DESCRIPTION

IT OPERATIONS & SYSTEMS INTERN

CLASSIFICATION
Seasonal; Full-time Summer Internship
(Approximately 40 hours per week for ~12 weeks, May–July with flexibility into August)

FLSA
Nonexempt

REPORTS TO
Director of Information Technology. Intern will work closely with the IT team.

LOCATION
Park City, Utah (Hybrid work schedule)

Interns will be responsible for their own housing and transportation arrangements.

SALARY
$20 / hour

SUMMARY / OBJECTIVE

The IT Operations & Systems Support Intern will assist the Information Technology team in improving documentation, asset management, and operational analytics across the organization. During the internship, the student will contribute to projects that strengthen internal systems and support the organization’s technical infrastructure.

Interns participate in a structured summer program that includes mentorship, collaboration across departments, and exposure to the broader organization. At the end of the internship, students present their work and recommendations to department leadership.

ABOUT US

U.S. Ski & Snowboard is committed to leading, encouraging, and supporting athletes in achieving excellence and making the United States of America the best in the world in Olympic skiing and snowboarding.

We are committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

ROLES & RESPONSIBILITIES

• Support development and expansion of the IT knowledge base by creating and organizing internal documentation and support guides.
• Assist with inventory audits and asset management to maintain accurate records of IT equipment and systems.
• Analyze IT support ticket data to identify trends and provide insights that can improve service delivery and response times.
• Participate in daily stand-ups and team meetings to support operational tasks and ongoing initiatives.
• Assist with documentation, process improvement, and other technical support initiatives as needed.
• Utilize and support organizational technology platforms including Salesforce CRM and Marketing Cloud, Google Workspace, Microsoft 365, Cloudflare, Drupal CMS, Jira, generative AI tools, and internal systems leveraging Java and MSSQL to assist with documentation, operational support, and process improvement initiatives.
• Prepare a final presentation summarizing project outcomes, insights, and recommendations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.