Marketing Operations & Experience Intern

JOB DESCRIPTION

MARKETING OPERATIONS & EXPERIENCE INTERN

CLASSIFICATION
Seasonal; Full-time Summer Internship
(Approximately 40 hours per week for ~12 weeks, May–July with flexibility into August)

FLSA
Nonexempt

REPORTS TO
Program Experience Manager. Intern will work closely with New Strategic Business Department along with Marketing, Creative, & Events Teams.

LOCATION
Park City, Utah (Hybrid work schedule)

Interns will be responsible for their own housing and transportation arrangements.

SALARY
$20 / hour

SUMMARY / OBJECTIVE

The Marketing Operations & Experience Intern will support initiatives that enhance member engagement, marketing effectiveness, and customer experience at U.S. Ski & Snowboard. Over the course of the summer, the intern will contribute to projects across email marketing, CRM segmentation, and member communications.

Interns participate in a structured summer program that includes mentorship from department leaders, exposure to multiple teams across the organization, and professional development opportunities. The experience culminates in a final presentation highlighting project outcomes, insights, and recommendations.

ABOUT US

U.S. Ski & Snowboard is committed to leading, encouraging, and supporting athletes in achieving excellence and making the United States of America the best in the world in Olympic skiing and snowboarding.

We are committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

ROLES & RESPONSIBILITIES

• Assist with member welcome kit development and production, including copywriting, project coordination, vendor communication, and fulfillment planning.
• Support email marketing initiatives including drafting content, building templates, assisting with campaign execution, and tracking campaign performance.
• Contribute to CRM and data projects within Salesforce, including customer segmentation and improving customer journey workflows.
• Provide customer service and engagement support, responding to inquiries and identifying trends that may improve the member experience.
• Assist with consumer-facing initiatives and marketing projects, including occasional support for events or engagement campaigns.
• Support cross-functional marketing and engagement initiatives as needed.