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Merchandise Operations Internship

Norfolk Admirals
3 hours ago
Internship
On-site
Norfolk, Virginia, United States
Paid or Stipend

Norfolk Admirals Merchandise Internship

Spring 2027 Semester | January – April 2027
The Norfolk Admirals are seeking a motivated, dedicated, and eager intern to join the Merchandise Department for the Spring 2027 Semester. This internship will provide hands-on experience in professional sports merchandise operations, e-commerce, inventory management, retail sales, and game day operations.
The ideal candidate is located in or near the Norfolk/Virginia Beach area, enrolled in a college or university program that provides academic credit for internship completion, and demonstrates a willingness to learn, take initiative, and contribute in a fast-paced professional sports environment.
This internship will begin in January 2027 and run through April 2027. Interns will be expected to assist with merchandise operations during regular office hours, with flexible scheduling available around academic commitments. Attendance at all Norfolk Admirals home games during the Spring 2027 semester is required. Game day responsibilities will include operating merchandise stands, assisting with retail sales, leading merchandise staff and interns, and ensuring smooth merchandise operations throughout each game.
Office Responsibilities
  • Assist the Merchandise Department with organizing, maintaining, and tracking inventory.
  • Fulfill, package, and ship online merchandise orders through Shopify.
  • Assist with online merchandise sales, e-commerce operations, and product listings.
  • Maintain accurate inventory counts and assist with regular inventory audits.
  • Receive, organize, and restock incoming merchandise shipments.
  • Prepare merchandise displays and organize merchandise storage areas.
  • Monitor merchandise stock levels and communicate replenishment needs.
  • Assist with preparing merchandise and inventory for upcoming home games and specialty events.
  • Work alongside Admirals staff to support day-to-day merchandise operations.
  • Assist with special projects related to merchandise, retail initiatives, and promotional events.
  • Complete additional directives as assigned by the Internship Supervisor.
Game Day Responsibilities
Attendance at all Norfolk Admirals home games from January through April 2027 is required.
  • Assist with the setup, operation, and breakdown of merchandise stands throughout Scope Arena.
  • Operate merchandise stands, process customer transactions, and provide excellent customer service.
  • Take a leadership role in overseeing and coordinating merchandise staff and interns during home games.
  • Assign tasks and assist with directing merchandise staff to ensure efficient operations.
  • Monitor merchandise inventory throughout games and restock merchandise stands as needed.
  • Ensure merchandise displays remain organized, fully stocked, and visually appealing.
  • Assist with managing sales transactions through Shopify POS and other applicable payment systems.
  • Help maintain accurate merchandise inventory and sales records during games.
  • Assist with specialty merchandise releases, theme night merchandise, and promotional sales.
  • Troubleshoot merchandise-related issues and communicate operational needs to the Internship Supervisor.
  • Assist with postgame inventory counts, merchandise organization, and preparation for upcoming games.
  • Maintain a professional and positive attitude when interacting with fans, staff, and fellow interns.
  • Complete additional game day duties as assigned by the Internship Supervisor.
Preferred Qualifications
  • Strong communication, organizational, and time management skills.
  • Ability to work independently and in a team environment.
  • Interest in professional sports, sports business, retail, e-commerce, or operations.
  • Willingness to learn Shopify, Shopify POS, and other merchandise management systems.
  • Strong leadership skills and a willingness to take initiative.
  • Ability to handle multiple responsibilities in a fast-paced environment.
  • Excellent customer service skills and a professional attitude.
  • Ability to lift, carry, and move boxes of merchandise when necessary.
  • Availability to attend all Norfolk Admirals home games during the Spring 2027 semester, including evenings and weekends.
  • Positive attitude, reliability, and a strong work ethic.
Internship Expectations
This position provides an opportunity to gain experience in both the business and game day operations of a professional hockey organization. Interns will be expected to take ownership of assigned responsibilities, demonstrate leadership during game day operations, and contribute to the overall success of the Merchandise Department.
While regular office hours will be flexible around academic schedules, game day attendance is a mandatory component of the internship. Candidates should review the Norfolk Admirals' 2027 home schedule before applying to ensure they can meet this commitment.
Equal Opportunity Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.