Seasonal Game Day Systems Support
Cincinnati RedsDepartment: Information Technology
Location: Cincinnati, Ohio
FLSA Status: Hourly, Non-Exempt
Job Summary:This position provides PC hardware and software support to the entire organization, including end-user assistance for both PC and Mac computers. This role also requires the ability to quickly learn and adapt to new software and technology solutions.
Employees are expected to follow all Cincinnati Reds policies and procedures, serve as positive role models, and manage their workload effectively. This includes demonstrating flexibility, prioritizing tasks efficiently, and meeting departmental productivity standards.
Minimum Requirements:
| Category | Minimum Requirement |
| Education |
|
| Experience |
|
| Skills |
|
Preferred Qualifications:
| Category | Preferred Requirement |
| Education |
|
| Experience |
|
| Skills |
|
Primary Job Duties & Responsibilities:
| Duty | % of Time |
| Primary contact for troubleshooting PC hardware, printers, and software malfunctions and connectivity | 40% |
| Perform hardware and software installations and/or configuration changes for PC/LAN equipment. | 25% |
| Perform game day technical tasks (Wi-Fi, ticket scanners, computers, iPad, audio video setup) | 15% |
| Assist in evaluating needs and recommending hardware and software solutions for the ballpark | 5% |
| Interact with vendor technical staff to resolve complex problems and get additional assistance when required | 0% |
| Document incoming problem reports, problem diagnosis, escalation, and closure of all incidents | 3% |
| Share in Game Day setup and testing | 4% |
| Troubleshoot printers, copiers, and scanners | 2% |
| Work on helpdesk request | 1% |
| Technical documentation | 0% |
| Other duties as assigned | 5% |
Reporting Structure:This role reports directly to SVP of Technology
Additional Information:
- Overtime hours may be required
- Weekend work may be sometimes required
- This is a seasonal, internship opportunity and no benefits will be provided
Physical Requirements:
- Occasionally required to sit
- Must be able to lift 50 pounds from the floor to desktop height
- Inside work with no exposure to weather conditions
- Use hands, reach with hands and arms, talk and hear
- Noise level in the work environment is usually moderate
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.