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Ticket Operations Intern

Trenton Ironhawks
1 hour ago
Internship
On-site
Trenton, New Jersey, United States
College Credit
Intern – Ticket Operations
Reports To: Director of Ticket Sales & Service

Position Summary
The Trenton Ironhawks are seeking highly motivated, enthusiastic, and career-driven individuals for our Ticket Sales & Service Internship Program. This hands-on internship provides valuable experience in professional sports sales, customer service, community engagement, and game-day operations.
Interns will work alongside the Ticket Sales & Service staff and gain direct experience generating revenue, building relationships with fans and businesses, and supporting the launch and growth of the Trenton Ironhawks.
This internship is designed for individuals interested in pursuing a career in sports sales, ticketing, sponsorship, or sports business operations.

Essential Responsibilities
Ticket Sales
  • Assist full time representatives in generating revenue through the sale of: 
    • Group Ticket/Theme Night Packages
    • Season Ticket Membership
    • Business Club Memberships
    • Partial Ticket Plans 
  • Conduct outbound email outreach to prospective customers. 
  • Assist with lead generation and prospect research. 
  • Schedule appointments and support sales presentations. 
  • Learn and apply consultative sales techniques 
Customer Service & Account Support
  • Assist season ticket members, group leaders, and fans with ticket-related questions. 
  • Help ensure a positive fan experience before, during, and after events. 
  • Assist with fulfillment of gameday fan experiences. 
Community Engagement
  • Represent the Ironhawks at community appearances, networking events, youth hockey tournaments, and promotional events. 
  • Assist in developing relationships with local schools, youth organizations, nonprofits, and businesses. 
Game Day Responsibilities
  • Work all Ironhawks home games and select team events. 
  • Support group outings and special event experiences. 
  • Help execute promotional activities throughout the arena. 
CRM & Administrative Support
  • Enter and maintain customer information within CRM systems. 
  • Track outreach activity and prospect information. 
  • Participate in weekly sales meetings and training sessions. 
Qualifications
  • Currently enrolled in or recently graduated from an accredited college or university. 
  • Strong communication and interpersonal skills. 
  • Positive attitude and willingness to learn. 
  • Strong work ethic and attention to detail. 
  • Ability to work evenings, weekends, and holidays as required.
  • Interest in sports business, sales, marketing, or customer service. 
  • Familiarity with Microsoft Office
Preferred Characteristics
  • Self-motivated and competitive. 
  • Comfortable speaking with new people. 
  • Strong organizational skills. 
  • Professional appearance and demeanor. 
  • Desire to pursue a career in professional sports. 
Unpaid Internship

College credit available if approved by the educational institution. 

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.