Ticket Sale & Services Intern (Fall 2026/Winter 2027)

The Opportunity

The Ottawa Senators are seeking energetic, detail-oriented interns to join our Group Sales and Membership Services team as a Ticket Sale & Services Interns. This internship provides an excellent opportunity to gain hands-on experience with an NHL franchise and become fully engaged in the business of a major league sports team. 

The Ticket Sale & Services Interns will assist in the build and maintain relationships, help grow and renew our existing season ticket base as well as cross and upsell our group, premium seating and suites properties. They will also provide customers with outstanding service in a timely and efficient manner.

Terms Available: Full time placements available for Fall 2026 & Winter 2027 

Number of vacancies: 2 each semester

Key Responsibilities

• Populate salesforce.com database with critical information on season ticket accounts (ex. Members of consortium, ticket management strategies, number of employees, email, etc)
• Develop, coordinate and assist with special sales projects
• Provide customers with outstanding service in a timely and efficient manner. Adhere to the service standards outlined by the Department Manager and/or Team Lead.
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Assist during games and other special events with promotional functions as required, including hosting and visiting customers
• Record all activity and sales pipeline details in salesforce.com system
• Participate and contribute to weekly sales team meetings and training sessions
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client's initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.
• Other duties as assigned by Department Manager and/or Team Lead

Qualifications (what we look for)

• Must be currently enrolled in a University Degree or College Diploma program requiring completion of an internship for credit
• Strong communications and research skills
• Organized and detail oriented
• Ability to work under pressure
• Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook)
• Customer service experience
• Have own transportation and wireless laptop computer
• Flexible work hours required (Ability to work evenings, weekends and game nights as required)
• Bilingualism is an asset

Who We Are 

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

This internship offers an annual salary of $37,000, pro-rated for the duration of the term, along with hands-on, real-world experience in the sports industry. Interns receive two weeks of vacation accrued monthly and pro-rated to the length of the internship, as well as paid sick leave. Additional benefits include complimentary parking at the Canadian Tire Centre, access to tickets for select events, a free corporate GoodLife Fitness membership, and an employee discount at the Sens Store. The organization also has an active social committee that hosts multiple events throughout the year, and interns are welcome to attend these social engagements, along with opportunities to volunteer at signature events with the Senators Community Foundation.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment (SSE) supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.