Ticket Sales and Operations Intern
Pittsburgh Riverhounds SC
25 minutes ago
Internship
On-site
Pittsburgh, Pennsylvania, United States
College Credit
ABOUT THE ORGANIZATION
The Pittsburgh Riverhounds SC is a professional men’s soccer team competing in the USL Championship, complemented by Pittsburgh Riveters SC, and the nationally recognized Riverhounds Development Academy. All teams operate out of the AHN Montour Sports Complex and the picturesque F.N.B Stadium, located in Station Square along Pittsburgh’s iconic skyline. F.N.B. Stadium is set to expand in the coming years as part of a $125m renovation and expansion project.
JOB SUMMARY
The Ticket Sales & Operations Intern will support the Pittsburgh Riverhounds ticketing department throughout the 2027 season, gaining hands-on experience in ticket operations, customer service, sales outreach, season ticket holder relations, group sales, and gameday operations.
RESPONSIBILTIES:
- Assist with daily ticket operations, including processing requests and orders in the Ticketmaster and FEVO ticketing systems
- Provide gameday support across the box office, ticketing operations, and customer service
- Support customer service inquiries and Season Ticket Holder service initiatives through phone, email, and direct customer outreach
- Collaborate with the ticket sales team on seasonal initiatives, promotional campaigns, and customer engagement efforts, including email and phone call outreach
- Perform other duties as needed to support the overall success of the ticket sales department
QUALIFICATIONS:
- Preferred availability is for the entire home season, which runs from February through October
- Eligible to receive college academic credit for the internship
- Interest in sports, live events, ticket sales and operations, or sports business operations
- Experience working on ticketing systems a plus
- Strong communication and organizational skills
- Ability to work in a fast paced environment
- Comfortable interacting with customers in person, over the phone, and through email
- Proficiency in Microsoft Office and general computer applications
- Ability to work evenings, weekends, and Riverhounds and Riveters home games
WHAT YOU’LL GAIN
- Real-world experience with a professional sports organization
- Experience working in a ticket sales and operations department
- Hands-on experience working with the Ticketmaster and FEVO ticketing system, engaging with customers, and supporting sales and service initiatives
- Mentorship from experienced sports ticketing and sales professionals
- Academic credit through your college or university program
This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.