Ticketing and Sales Internship (Summer 2027)
Washington Wild Things
1 hour ago
Internship
On-site
Washington, Pennsylvania, United States
College Credit
POSITION OVERVIEW
Love sports, working with people and being part of the excitement of game day? The Washington Wild Things are looking for friendly, energetic and motivated Ticket Operations Interns to help make our milestone 25th season unforgettable in 2027! From helping fans find their seats and assisting with ticket sales to preparing for games, supporting seasonal staff and keeping ticketing operations running smoothly, you'll play a key role in creating a great experience at EQT Park! If you're a team player with strong communication skills, a positive attitude and a passion for delivering outstanding customer service, we want you on our team!
Love sports, working with people and being part of the excitement of game day? The Washington Wild Things are looking for friendly, energetic and motivated Ticket Operations Interns to help make our milestone 25th season unforgettable in 2027! From helping fans find their seats and assisting with ticket sales to preparing for games, supporting seasonal staff and keeping ticketing operations running smoothly, you'll play a key role in creating a great experience at EQT Park! If you're a team player with strong communication skills, a positive attitude and a passion for delivering outstanding customer service, we want you on our team!
This unpaid internship must be completed for college credit. Additional paid opportunities may be available and discussed after hiring including commission on sales and paid office hours in the box office.
WHAT YOU'LL DO
Ticket Sales & Fan Experience
- Assist with individual, group and season ticket sales through box office windows, phone inquiries and ticketing systems.
- Deliver outstanding customer service while helping fans with purchases, exchanges, ticket questions and special requests.
- Assist with ticket package fulfillment, voucher redemptions and will call operations.
- Help resolve ticketing issues and create a positive experience for every guest.
Box Office & Game-Day Operations
- Prepare and operate ticket windows, will call stations and other ticketing locations for games and special events.
- Process cash and credit card transactions while maintaining accurate sales records.
- Assist with ticket inventory, distribution, seating availability and ticketing system management.
- Assist with game-day ticket scanning operations and troubleshooting as needed.
Ticket Sales Support & Administration
- Support the ticket sales department with group reservations, ticket fulfillment and customer communications.
- Maintain accurate customer information, ticketing records and sales data.
- Assist with daily sales reports, transaction reconciliation and other administrative responsibilities.
Event Preparation & Team Operations
- Help prepare ticketing materials, signage and supplies for home games, promotions and special events.
- Coordinate with other departments to ensure ticketing needs are met for group outings, premium experiences and special promotions.
- Assist with additional ballpark operations and special projects as assigned.
WHAT WE'RE LOOKING FOR
- Pursuing a degree in Sports Management, Marketing or a related field preferred but not required
- Individual with a passion for sports, baseball and customer service
- A strong work ethic coupled with an ability to work with others
- Energy to thrive in a fast-paced, sometimes unpredictable environment
- Must be available to work from the beginning of the season through at least near the end of the season (schedule available here)
- A self-starter; someone's who's pro-active and highly-motivated
- A great communicator with interpersonal skills, along with a positive and energetic personality
- Interns who are EAGER to learn and contribute
THINGS THAT ARE A PLUS
- Proficiency in the Microsoft Office
- Proficient understanding of ticketing software, including but not limited to TicketReturn
- Able to step outside of the boxed role to assist in other duties as assigned
SCHEDULE AND POSITION DETAILS
Position Type: Seasonal Internship designed for school credit, with pay opportunities to be discussed during the hiring process with box office hours and commission sales
Dates: Late April (orientation and spring training) through end of season or report back to school (regular season ends Sunday, September 5, 2027)
Game-day Commitment: Wild Things' home games (schedule available here) and occasional office hours if assigned
Reports to: Sales Staff
READY TO APPLY?
Applicants must include a cover letter. Entering "N/A" in the cover letter section will disqualify an applicant, no matter the applicant's qualifications. The application asks for a cover letter, therefore it is most certainly applicable and must be made available!
WHEN TO EXPECT TO HEAR?
Applicants are reviewed as submissions come in, at minimum every few days. Hiring for this summer could happen very soon or could 'drag' a bit in the effort to find the right hire. If you don't hear back immediately, there's no reason for concern. The team does its best to get some form of response back to everyone who applies. As hundreds of applications for various positions will need to be sifted through, please do not excessively follow up on your application status.
The Washington Wild Things are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.