Training Camp Operations Intern

Job Responsibilities

• Assist in the development, organization, and management of event operations and the fan experience at Buffalo Bills Training Camp at St. John Fisher University.
• Assist in the set-up, maintenance, and tear down of designed areas of camp. Areas include, but are not limited to VIP Hospitality Tents, Interactive Fan Experience, Will Call, and Game Presentation.

• VIP Hospitality Tent: Manage the hospitality tent for players, coaches, and staff’s families. Troubleshoot issues while maintaining outstanding customer service.
• Interactive Fan Experience Area: Oversee guest experience staff on Bills Inflatable games, assist with events at Training Camp; Work with partners/vendors to set up and provide support to their designated area at camp. Work within given layouts and provide alternative solutions when necessary.
• Will Call: Exhibit outstanding customer service as the first point of contact to guests as the enter camp. Work in a fast-paced environment providing assistance to guests and provide tickets and credentials as needed.
• Game Presentation/Mascot Handler: Assist in the coordination of prizing and fan engagement during in-practice activations including, but not limited to t-shirt toss, lucky fan giveaways, and experience upgrades. This position will also assist in escorting Billy Buffalo through the Fan Experience Area, and Game Presentation elements.

• Conduct daily review of assigned area(s) and potential areas of improvement.
• Manage all public areas of Buffalo Bills Training Camp including the daily set up of the main entry point for fans.
• Provide support to the Football Operations department as needed.
• Provide administrative support for a variety of event related activities.
• Assist with off-site events, errands, and deliveries as needed.
• Deliver superior guest services to all Buffalo Bills Training Camp guests.
• Assist with events at Highmark Stadium as needed.
• All other duties as assigned.

Experience/Skills/Requirements

• The ideal candidate should have great people skills, be customer service oriented, and have outstanding leadership ability.
• Qualified candidates must be self-motivated and have great organizational skills.
• Must be able to work in a fast-paced environment and able to multi-task and prioritize.
• Individual must possess excellent oral and written communication and presentation skills.
• Qualified candidates must thrive in a team-first atmosphere and should also be able to give intelligent feedback and opinions constructively.
• Individual needs to be an effective problem solver and solve issues by using available resources.
• The ideal candidate is comfortable speaking in front of larger groups of people and able to effectively communicate to large groups as well as one-on-one with people.
• Must have a good working knowledge of the following Microsoft Office products: Word and Excel, and ability to learn other applicable computer software.
• Candidate must have a flexible schedule and be able to work various hours including evenings, weekends, and special events.
• Candidate must be able to lift up to 50 lbs., be able to be on your feet for periods of up to 5 hours and be able to perform in an outdoor work environment. Must be able to perform movements that include bending, kneeling, squatting, throwing, pushing, and pulling
• Candidates must temporarily relocate to Rochester, NY for the duration of the internship. Temporary housing is provided.

The duration of this position is mid-July through mid-August.

The pay for this position is $15.50/hour.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.