Skip to main content
F&M Bank Arena logo

F&M Bank Arena Guest Services Internship - Spring 2027

F&M Bank Arena
1 hour ago
Internship
On-site
Nashville, Tennessee, United States
College Credit
F&M Bank Arena Guest Services Internship - Spring 2027
F&M Bank Arena in Clarksville, Tennessee, is seeking a motivated, energetic, and service-oriented intern to join our team for the Spring 2027 semester (January–April 2027). This internship offers hands-on experience supporting the operations of a multipurpose arena that hosts sporting events, concerts, family shows, and special events. The intern will gain exposure to several key areas of arena operations, including Guest Services, Quality Assurance, Event Operations, and the Department of Public Safety (DPS).
Candidates MUST receive academic credit for the completion of this internship. Sabertooth Sports & Entertainment does not offer housing or transportation accommodations.

F&M Bank Arena Guest Services Responsibilities:
Quality Assurance & Guest Experience
  • Assist with pre-event arena walkthroughs to evaluate facility readiness, cleanliness, presentation, signage, and overall guest-facing conditions.
  • Document observations and communicate findings to the appropriate departments to support timely follow-up and continuous improvement.
  • Conduct quality assurance assessments during events to identify service strengths, operational challenges, and opportunities to enhance the guest experience.
  • Interact with guests and team members to better understand service needs and evaluate the overall event experience.
  • Assist with organizing feedback, tracking recurring concerns, and identifying opportunities to improve guest satisfaction.
  • Support guest experience initiatives and departmental projects designed to maintain high service standards across a variety of events.
Guest Services & Event Support
  • Assist the Guest Services leadership team with event preparation, event-day operations, and post-event responsibilities for sporting events, concerts, family shows, and other arena events.
  • Support event-day guest services operations, helping ensure guests receive friendly, professional, and efficient assistance.
  • Assist with the coordination, organization, and inventory management of Guest Services supplies, uniforms, wristbands, promotional items, and other event-related materials.
  • Participate in departmental meetings and planning sessions to gain an understanding of event preparation, staffing, communication, and operational procedures.
  • Learn and assist with guest service protocols, accessibility support, lost and found procedures, and other guest-facing services, as appropriate.
  • Help identify opportunities to improve departmental organization, communication, and workflow.
  • Collaborate with team members and other departments to support a safe, welcoming, and positive environment for guests, staff, and event partners.
Event Operations
  • Assist arena leadership with event staffing coordination and operational preparation across designated areas of the facility.
  • Support the organization and tracking of event staffing information to assist with future event planning and staffing needs.
  • Assist with event-related parking coordination, information requests, and other logistical needs as assigned.
  • Assist with the preparation, distribution, and organization of event materials, operational documents, and staff communications.
  • Support special projects related to event readiness, operational efficiency, and the overall success of arena events.
  • Gain exposure to event planning, staffing logistics, facility coordination, and communication between departments.
Department of Public Safety (DPS) & Venue Safety
  • Gain exposure to the role of the Department of Public Safety in supporting arena safety, security, emergency preparedness, and event operations.
  • Learn how DPS coordinates with Guest Services, Event Operations, venue leadership, and external emergency responders when appropriate.
  • Observe established safety procedures, emergency communication protocols, incident reporting processes, and operational response procedures, as permitted by departmental policies.
  • Assist with safety related administrative projects, documentation, training preparation, and other approved tasks.
  • Develop an understanding of crowd management, access control, guest screening procedures, and the importance of maintaining a safe environment during live events.
  • Participate in approved safety briefings, training sessions, or operational walkthroughs to better understand emergency preparedness and interdepartmental coordination.
  • Learn the importance of situational awareness, professional communication, confidentiality, and sound judgment in a live-event environment.
Note: All DPS-related activities will be observational or administrative unless otherwise authorized and supervised. 
Nashville Predators Internship Requirements:
  • Spring semester internship duration will be approximately April - January 2027
  • All internships are in person; no remote opportunities are available at this time
  • Ability to work evenings and weekends within the student’s designated credit hour requirement when necessary
  • All interns must be students at accredited colleges and universities, with the ability to earn academic credit for time spent in an internship position
  • Internships are open to Sophomores, Juniors, and Seniors receiving college credit
  • Internships do not provide compensation, housing, or transportation
  • Internships do not guarantee full-time positions with the Predators upon completion
  • As a condition of internship, qualified applicant will be subject to a background check, which will at a minimum include a criminal background check, and if applicable, may include a driving history check
  • Be able to maintain confidential information
Candidates MUST be able to receive college credit for the completion of this internship. The Nashville Predators do not provide housing or transportation accommodations.
Sabertooth Sports and Entertainment is an equal opportunity employer. The organization does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all.
To ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may email se101@nashvillepredators.com.