Guest Services Internship – Summer 2027

MetLife Stadium | East Rutherford, NJ
Unpaid | Academic Credit Optional | In-Person | Part-Time (3 days/week + events)

About the Internship:
MetLife Stadium - home to the New York Giants and New York Jets - is offering an exciting Guest Services Internship for Summer 2027. This unpaid opportunity is open to students who will be enrolled as college juniors or seniors during the Fall 2027 semester, as well as post-graduate students who are interested in hospitality, customer experience, and live event management.

Internship Dates:
May 2027 through August 2027
(Minimum of 3 days per week + scheduled stadium events)

What You’ll Learn:
This internship provides a behind-the-scenes view of the strategies and teamwork required to operate a large-scale venue while delivering a world-class guest experience. Interns will gain experience in:

• Customer service, premium services, and guest satisfaction
• Event-day operations, logistics, and communication
• Staff management, recruitment, and internal support systems
• Problem-solving in real-time guest-facing scenarios
• The coordination between internal departments that supports successful events

Responsibilities:
Interns will work closely with the Guest Services Team, as well as other departments, on a wide variety of tasks including (but not limited to):

Guest & Premium Services:

• Respond to guest emails, phone calls, and service requests
• Assist in managing Guest Services Event Representatives on game and event days
• Help coordinate event-day briefings, paperwork, and materials distribution
• Support inventory management for event and concert supplies
• Provide accurate directions and information to guests on-site
• Assist with Lost and Found program operations
• Deliver communications and amenities to suite holders
• Shadow staff on event days to observe real-time operations
• Promote Guest Services programs and initiatives

Team Member Experience:

• Support employee communication, recognition, and engagement efforts
• Work with uniform room staff to prepare and distribute uniforms on event days
• Provide support to team members during both event and non-event days

What We’re Looking For:

• Currently enrolled as a college junior or senior in the Fall 2027 semester, or be a post-graduate student
• Strong communication and people skills
• Highly organized, detail-oriented, and professional
• Ability to multi-task and adapt in a fast-paced environment
• Customer-focused with a strong desire to learn and contribute
• Comfortable using Microsoft Office Suite
• Interest in event operations, hospitality, sports, or entertainment industries
• Willingness to follow MetLife Stadium policies and procedures

Schedule:
This internship includes weekday office hours (3 days/week minimum) plus stadium events, which may occur on evenings, weekends, and holidays. A work schedule will be shared at least one week in advance.

Additional Details:

• Unpaid internship
• Academic credit is optional and can be arranged through your university
• We offer feedback, evaluations, and weekly progress reports as required by academic programs
• On-site internship (no remote option)

To Apply:
Submit your resume and cover letter expressing your interest in the Guest Services Internship at MetLife Stadium.

Equal Opportunity Employer:
MetLife Stadium is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital or veteran status, or any other protected classification.