Ticket Operations Intern - Summer 2027
Staten Island Ferryhawks
3 hours ago
Internship
On-site
Staten Island, New York, United States
College Credit
ABOUT US
The Staten Island FerryHawks are dedicated to creating a vibrant, fan-first experience on and off the field. Competing in the Atlantic League of Professional Baseball, an MLB Partner League, we play our home games at SIUH Community Park on the St. George waterfront, combining competitive professional baseball with year-round community entertainment. Our internship program gives students hands-on, educational experience alongside and under the supervision of the staff who run a professional sports organization, in their chosen area of study.
PROGRAM OVERVIEW
The Ticket Operations Intern gains hands-on exposure to how a professional team runs its box office and ticketing. Under staff supervision, the intern learns how events are built, how orders flow, and how game-day ticketing works, operational experience inside a live sports environment.
GAME-DAY COMMITMENT
This internship requires being present at designated home games. Home game dates and times are listed on the current schedule, available as a PDF on the FerryHawks website (ferryhawks.com). Call time is a minimum of 4.5 hours before first pitch and can run longer depending on the game day. Interns must be available for designated home games, including July 4th.
WHAT THE INTERN WILL EXPERIENCE AND LEARN
Under the supervision of the staff member they report to, and as part of their training, the intern will gain hands-on experience with and exposure to the following. Staff lead the work; interns learn by observing and assisting.
- Learn how events, price levels, and holds are built in a ticketing system.
- See how orders, will-call, and accounts are processed.
- Gain exposure to how the box office runs on a game day.
- Observe how daily sales are reconciled and recorded.
- Learn how the team delivers strong customer service to fans.
- Experience how ticketing supports a full home game.
ELIGIBILITY
- Currently enrolled student pursuing a degree in sport management, business, hospitality, or a related field, and able to earn academic credit through their school.
- Detail-oriented and comfortable with software and numbers.
- A service-minded, dependable team member.
- Written confirmation of eligibility for credits from current school.
LEARNING OUTCOMES
- A look at box office and ticketing operations.
- Exposure to a professional ticketing system and reporting.
- An understanding of customer service in sports.
- Networking with sports business professionals.
COMPENSATION & ACADEMIC CREDIT
This is an unpaid internship, offered for academic credit only, in conjunction with the student's school and in accordance with that school's requirements for earning credit. It is an educational training experience, not employment. The intern is not an employee for minimum wage or overtime purposes, is not guaranteed a job at the end of the internship, is free to pursue other opportunities in the field, and receives no employee benefits. The student arranges credit through their college or university, and the FerryHawks coordinate with the school and provide the documentation and supervisor sign-off the school requires.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.