The Southern Maryland Blue Crabs, a member of the Atlantic League of Professional Baseball, are seeking motivated college students for a Ticket Sales & Service and Group Sales internship during the 2027 spring and summer seasons. This educational opportunity is designed for students looking to gain hands-on experience in ticket sales, customer service, group outings, and revenue generation within a professional baseball organization while earning college credit toward their academic requirements.

Compensation: This internship is unpaid and is available to students receiving academic credit through their college or university. However, interns will have the opportunity to qualify for commission based on eligible ticket sales, providing additional earning potential tied to their sales performance. Participation does not guarantee future employment with the organization.

Time Frame/Schedule: The internship will align with the student's academic schedule and may extend through August 2027. Students interested in gaining experience during the winter months are encouraged to inquire about availability and potential opportunities before the spring semester begins.

Interns will work directly with the Ticket Sales & Service and Group Sales staff, gaining practical experience in the daily operations of a professional sports ticketing department. Responsibilities will include supporting ticket sales initiatives, assisting with customer service and account management, developing group outing opportunities, and helping build relationships with individuals, businesses, schools, and community organizations. Interns will also gain hands-on experience using the Tickets.com ticketing system to support ticket sales, manage customer accounts, process ticket orders, and assist with ticket operations.

Students from all academic majors are welcome to apply. We are looking for individuals who are enthusiastic, dependable, eager to learn, and interested in pursuing a career in sports sales, customer service, hospitality, or business development.

Ticket Sales: Learn about season ticket packages, individual game tickets, premium seating, and suite sales. Assist with prospecting, outbound calls, email outreach, lead generation, and sales campaigns designed to increase ticket revenue and attendance.

Ticket Service & Account Management: Gain experience assisting season ticket holders and individual buyers with account inquiries, ticket exchanges, renewals, and other customer service needs. Learn how professional sports organizations build long-term relationships, improve customer satisfaction, and encourage repeat business.

Tickets.com Ticketing System: Develop practical experience using the Tickets.com ticketing platform to process ticket orders, manage customer accounts, assist with ticket exchanges, review seating availability, and support ticket distribution. Learn how ticketing technology supports sales, customer service, and game-day operations.

Group Sales: Assist with outreach to schools, businesses, nonprofits, youth sports organizations, churches, and other community groups. Learn how to develop group outing opportunities, communicate package options, coordinate group experiences, and build relationships that generate ticket sales.

Fundraising & Community Group Programs: Learn how group ticket sales can support fundraising efforts for schools, sports teams, nonprofit organizations, and other community groups. Assist with outreach, ticket sales tracking, and coordinating fundraising opportunities.

Premium Seating & Hospitality: Gain experience promoting and coordinating premium seating options, including suites and group hospitality areas. Learn about package development, reservation coordination, and the customer service involved in delivering an elevated fan experience.

Sales Operations & CRM Management: Learn how customer relationship management (CRM) systems are used to track prospects, maintain customer records, document sales activity, manage follow-ups, and support sales strategies. Assist with database organization, lead research, and sales reporting.

Game Day Sales & Service: Gain hands-on experience supporting ticket sales and customer service on game days. Assist with guest inquiries, group check-ins, ticketing needs, and coordinating with other departments to ensure a positive fan experience.

Includes other duties as assigned. 

This internship offers students the opportunity to apply classroom knowledge in a real-world setting, develop communication and sales skills, build professional connections, and gain valuable experience in the sports industry. Departmental assignments and responsibilities may vary based on the student's interests, academic requirements, and organizational needs.

Interested students are encouraged to submit a resume and cover letter outlining their availability, preferred internship duration, and areas of professional interest.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.