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Ticket Sales & Support Intern

West Seattle Junction FC
2 hours ago
Internship
On-site
Seattle, Washington, United States

About the Club

Entering their fourth season (Junction FC) and third season (Rhodies FC), both clubs host home matches at Nino Cantu Stadium. West Seattle Junction FC (men's team, USL League Two) and Rhodies FC (women's team, USL W League) deliver affordable, community-centered soccer experiences that bring neighbors together on matchday. We are committed to providing an elite soccer environment that celebrates local pride and neighborhood access.

Role Overview

West Seattle FC is seeking an energetic and motivated intern interested in gaining hands-on experience in professional sports ticket sales and service. This position provides real-world experience in ticket sales, operations, and customer service, working alongside our operations team to support both West Seattle Junction FC (men's, USL League Two) and Rhodies FC (women's, USL W League) throughout the 2027 season. This position reports to the Director of Operations. 

Responsibilities

Sales & Lead Generation
  • Assist with the sale of season tickets, partial plans, group sales, premium seating, and other ticket packages
  • Execute outbound outreach via phone, email, and text to prospective customers and manage follow-up communication
  • Conduct research to identify new leads and support the development of prospect lists
  • Articulate the value of club ticket packages, promotional offers, and unique fan experiences to the community
  • Target local organizations, PTSAs, businesses, and youth sports teams to generate revenue through group ticket sales
Service & Fulfillment
  • Ensure accurate data entry of customer profiles and transaction details within the ticketing system
  • Provide clear and effective communication to group leaders and individual match attendees
  • Oversee ticket fulfillment processes, including the production and delivery of group assets
  • Maintain records of complimentary tickets distributed to sponsors and nonprofit partners
  • Resolve fan inquiries regarding pricing and stadium policies in a professional, timely manner
Matchday & Community Engagement
  • Facilitate front gate operations and manage box office walk-up sales during home matches
  • Support stadium logistics including matchday setup and post-event cleanup
  • Monitor stadium entry points to ensure proper ticket validation
  • Act as a club representative at community events and networking functions to drive ticket interest
  • Assist with fan seat visits and capitalize on in-game sales opportunities
Administrative Support
  • Track sales activity and maintain customer records within the club's CRM platform
  • Uphold the club's professional standards in all internal and external interactions
  • Perform additional operational duties as requested by club leadership

Qualifications

  • Currently enrolled student or recent graduate in Sports Management, Marketing, or a related field
  • Strong interpersonal skills with the ability to engage fans in person, by phone, and via email
  • A professional attitude centered on delivering exceptional customer service
  • Excellent organizational skills and a sharp attention to detail
  • A self-starting mentality with the drive to meet and exceed sales objectives
  • Proficiency in Google workplace tools; CRM or ticketing software experience is preferred
  • Capability to multitask effectively in a high-energy, fast-paced environment
  • A genuine passion for sports and the fan experience
  • Full availability for home matches, including evenings and weekends
  • Physical ability to stand for extended periods and lift between 30–50 pounds
  • Demonstrated reliability, punctuality, and dependability

How to Apply