Business Management & Operations Intern

TOCA SOCIAL

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!  With venues already operating in The O2, London and The Bullring, Birmingham, TOCA Social are ready for global growth with our next venues opening in London, Paris, Mexico and Dallas!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Why work with us at TOCA Social?

Put simply, this is your chance to make a mark on a brand which is entering a significant growth phase. You will be a key voice in bringing to life how we continue to excite and attract new fans, opening venues and entering new markets. TOCA Social is a team, and we are looking for a first team player, who can help take us to the next level.

This role will give you the opportunity to lead the development and implementation of essential documentation that will be critical for TOCA Social’s expansion into new markets. You will collaborate closely with cross-functional teams to create comprehensive guides and manuals that ensure operational excellence and brand consistency. We seek individuals who are detail-oriented, strategic thinkers, and passionate about setting high standards that drive success across all venues.

What we are looking for:

• Experience in developing comprehensive documentation for operational and brand consistency.
  
• Strong understanding of hospitality and experience-based venues, with a focus on operational excellence.
  
• Ability to create detailed manuals and playbooks covering various aspects of venue operations, including guest service, bar and kitchen operations, property management, and branding.
  
• Strategic thinker with the ability to translate company goals into actionable documents that support scaling and quick adoption in new markets.
  
• Experience in collaborating with teams to ensure the implementation of consistent standards across all locations.
  
• Strong communication skills to clearly articulate procedures and guidelines.
  

THE ROLE

Key Responsibilities:

• Develop a comprehensive TOCA Social Overview document that introduces the company's mission, vision, values, and strategic goals, essential for onboarding new teammates and partners.
  
• Create an Operations Manual detailing procedures and processes to ensure consistency and efficiency across all locations, covering aspects like guest service protocols, inventory management, and maintenance schedules.
  
• Develop a Bar Guide with guidelines for bar operations, including drink recipes, presentation standards, and guest interaction tips.
  
• Outline a F&B Playbook that details food and beverage operations, including menu creation, food safety standards, and kitchen procedures.
  
• Compile a Service, Standards & Success manual that includes guest experience protocols, performance benchmarks, and strategies for achieving operational excellence.
  
• Create a Property Playbook with comprehensive guidelines for property management, including maintenance protocols, safety standards, and emergency procedures.
  
• Document Design, Look & Feel standards to ensure a cohesive and appealing aesthetic across all locations, covering interior design principles and branding elements.
  
• Develop a Branding Guide detailing TOCA Social's brand identity, including logo usage, color schemes, typography, and messaging.
  
• Create a Social Media Playbook outlining a strategy for the company’s social media presence, including content guidelines, posting schedules, and engagement tactics.
  
• Collaborate with cross-functional teams to ensure all documentation is aligned with TOCA Social's growth strategy and operational goals.
  

If you think you have what it takes, apply now!