Customer Care intern
USA Triathlon
Internship
On-site
Colorado Springs, Colorado, United States
Track & Field, Customer Service
Company Summary
At USA Triathlon, we believe that life is better when you swim, bike and run.
USA Triathlon is the Olympic and Paralympic National Governing Body (NGB) for the sport of triathlon, all things multisport, and the largest multisport organization in the world. We spend every day thinking about growing and supporting the sport. We’re building the most innovative service organization in sports, transforming lives by inspiring participation to help communities become healthier all while representing our country at the highest levels of international competition, striving to win medals with class and integrity.
Our guiding principles are service leadership, performance excellence, collaboration, and diversity and inclusion at all levels of the organization. We focus on listening and innovation to ensure we deliver best-in-class governance, provide comprehensive constituent support, and play a leadership role throughout the Olympic and Paralympic movement.
We work hard to serve the triathlon community and strive to being the best place to work in the U.S. Olympic & Paralympic movement. We’ve been included on Front Office Sports’ “Best Employers in Sports” list twice (’20, ’21), selected twice as an honorable mention in Outside Magazine’s “Best Places to Work” and received the USOPC’s Advancements in Diversity and Inclusion Award in 2017 and the USOPC’s National Governing Bodies’ Diversity & Inclusion Choice Award in 2018, 2019 and 2021.
We achieve these great heights by focusing on hiring, training and promoting talented, dedicated, passionate individuals who want to get better every day. And we offer our interns educational credits if needed.
Come join us in Colorado Springs, the city ranked No. 2 in US News & World Report’s 2022-2023 Best Place to Live survey, be a part of the thriving Olympic & Paralympic movement, and hone your professional skills as you create opportunities for triathletes to live their best lives.
Come join us in Colorado Springs, the city ranked No. 2 in US News & World Report’s 2022-2023 Best Place to Live survey, be a part of the thriving Olympic & Paralympic movement, and hone your professional skills as you create opportunities for triathletes to live their best lives.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, gender, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
USA Triathlon Intern
USA Triathlon Intern
Summary:
The USA Triathlon (USAT) Customer Care Internship offers a unique and exciting opportunity to gain hands-on experience within the operations of a National Governing Body (NGB). This internship is specifically designed to immerse participants in the dynamic multisport industry, provide meaningful engagement with a wide range of diverse constituent groups, and offer insight into building a lasting career within the Olympic and Paralympic Movement.
The USA Triathlon (USAT) Customer Care Internship offers a unique and exciting opportunity to gain hands-on experience within the operations of a National Governing Body (NGB). This internship is specifically designed to immerse participants in the dynamic multisport industry, provide meaningful engagement with a wide range of diverse constituent groups, and offer insight into building a lasting career within the Olympic and Paralympic Movement.
As a Customer Care Intern, you will work closely with the Constituent Relationship Coordinator(s) and the broader Constituent Relations (CR) team to support all USAT constituent groups, including members, clubs, race directors, and coaches. This role is instrumental in helping constituents become passionate advocates for USAT by empowering them to fully realize the value of their investment in USAT certifications.
Primary responsibilities include delivering excellent customer service by responding to constituent questions and concerns with speed, accuracy, and professionalism. Interns will have the opportunity to develop and apply skills across various functions, including customer service, project development, administrative support, writing and editing, data management, and inventory management.
This is a well-rounded and career-focused internship suited for individuals looking to grow within an expanding and innovative department. It is ideal for candidates who excel in communication and relationship-building across a wide variety of client groups. The ideal intern is energetic, self-confident, and capable of promoting USAT services while serving its growing community. Additionally, this internship provides a valuable opportunity to gain hands-on experience working in Salesforce.
Essential Job Functions:
- Learn the daily functions of the Constituent Relationships department.
- Cross-training of other areas of the organization, but primary focus is customer service.
- Assist the Constituent Relationships department by responding to constituent ticket inquiries and answering phone calls and routing constituents to the appropriate department/resource to resolve issues and best service the constituent.
- Outbound phone calls to constituent groups for sanctioning and post race needs.
- Liaise with internal teams to develop and ensure accuracy of constituent communications and overall synthesis into organizational strategic plans.
- Other duties may arise during the course of this internship based on business needs
Qualifications:
- Educational Requirements: Enrolled in an Associates or Bachelor program (great entryway into the sports industry)
- Extremely personable with excellent verbal and written communication skills
- Detail oriented
- Proficient with Microsoft Excel, Word, Power Point & Outlook.
- Passion for sport and the Ideals of the Olympic Movement
- Familiarity with multisport preferred but not required.
- Demonstrated ability to work in a fast-paced, high-pressure environment as part of a team atmosphere, including effective coordination with members of other departments
Cover Letter is Required along with your Resume
This is an unpaid position
Anticipated Work Schedule and Other Job Specifications:
Anticipated duration: June - August (possibility of extension)
Anticipated duration: June - August (possibility of extension)
Location: Onsite /In person
Intern status: Part time hours per week: 15-20 hours/week (20 preferred, but can work with your schedule!
Pay status: Unpaid
Work schedule: Variable based on student schedule