Intern, Guest Services

Intern, Guest Services 

Intern Requirements:

• Must be a junior, senior, postgraduate student pursuing a degree from an accredited college or university, or within a year post graduation with preferred majors of Sports Management, Hospitality Management, Event Management, or a related field. (If you do not meet the internship requirements, please do not apply.)
• Ability to work in-person in Phoenix, Arizona from March 2026 – October 2026
• Maximum of 30 hours per week

Job PurposeThe Guest Services Internship role is to provide support to the Guest Services department. In doing so, the Intern will gain a deep understanding of guest and event operations while learning valuable skills to assist them in their future career 

Primary Duties

• Help coordinate game-related events and activities.
• Support our A-Game All-Star program (Recognition Program) for our game day staff.
• Assist in creating monthly schedules for Guest Services and Guest Relations staff.
• Prepare/Distribute staff assignments and pertinent game information for game day staff.
• Assist in post-event bill preparation.
• Maintain game day staff database.
• Help manage Lost and Found by logging in lost items and responding to messages and guest inquiries.
• Assist with ballpark preparedness (walkthroughs, setup, and assisting Operations staff).
• Aid in the creation of training documents and presentations.
• Help with the facilitation of training to newly hired and returning game day staff.
• Administrative duties as needed.

 Knowledge, Skills and/or Abilities

• Excellent customer service skills, friendly, outgoing personality
• Excellent communication skills (written, phone and face-to-face)
• Proficient in Microsoft Applications including but not limited to Word, Excel, and PowerPoint.
• Strong ability to work well in a team environment 
• Maintain a neat, professional appearance.
• Ability to remain calm and focused during a fast pace environment
• Ability to exercise sound judgment to diffuse volatile situations
• Ability to memorize the layout of Chase field in order to answer guest’s general questions (seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities)
• Basic knowledge of ADA protocols and policies preferred

 Working Conditions and Physical Demands

• Flexible schedule (variety of shifts) to include weekends, evenings, some holidays, and some overtime to meet business needs
• Minimum of 20 hours per week
• Ability to stand for the entire shift (generally 6 hours but could be extended due to the nature of our business. i.e. extra innings, dual events)
• Ability to walk throughout Chase Field, up and down stairs, aisles, and on uneven surfaces (ramps)
• Ability to bend, work in high elevations (all levels of the ballpark) and enclosed spaces (including elevators)
• Must be comfortable working in large crowds. Noise levels in the work environment are frequently loud.
• Must be able to work both indoors and outdoors-May be exposed to all weather conditions including extreme heat and cold
• Must be able to lift up to 25 pounds

 The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.