Intern, Season Ticket Memberships

The Miami HEAT is seeking a highly motivated and detail-oriented intern to join our Season Ticket Membership team! This position serves as a liaison between the organization and our Season Ticket Members, delivering an exceptional level of service while supporting various programs, events, and administrative tasks.

Essential Duties & Responsibilities

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

• Serve as a direct point of contact for Season Ticket Members to ensure the highest level of customer service.
• Assist with the planning and execution of season ticket programs, events, and member experiences.
• Perform data entry and maintain accurate member records in the department’s database.
• Answer incoming calls and respond to member inquiries in a timely, professional manner.
• Support the season ticket renewal process, including outreach and follow-up communications.
• Work game-day service areas to assist members and enhance their in-arena experience.
• Contribute to the administration and fulfillment of the Season Ticket Member Rewards Program.

Desired Qualifications

To perform this job optimally, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be currently enrolled in an accredited college or university.
• Strong communication and interpersonal skills with a customer-first approach.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient in Microsoft Office Suite; experience with CRM systems a plus.

Flexible schedule with availability to work evenings, weekends, and game days as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP