Ticketing Intern
Columbus River Dragons
Internship
On-site
Columbus, Georgia, United States
College Credit, Ice Hockey, Ticket Operations & Box Office
About the Columbus River Dragons
The Columbus River Dragons, members of the Federal Prospects Hockey League (FPHL) since 2019, are a professional hockey team located in Columbus, Georgia. We pride ourselves on providing an elite, high-energy hockey experience for our fans while maintaining a strong culture of professionalism, accountability, and team-first values behind the scenes.
The Columbus River Dragons, members of the Federal Prospects Hockey League (FPHL) since 2019, are a professional hockey team located in Columbus, Georgia. We pride ourselves on providing an elite, high-energy hockey experience for our fans while maintaining a strong culture of professionalism, accountability, and team-first values behind the scenes.
Position Summary
The Ticket Operations Intern will assist with the daily functions of the ticketing department, providing support in sales, customer service, and box office operations. This role is ideal for students seeking real-world experience in sports business, fan engagement, and ticket sales while working within a professional sports environment.
The Ticket Operations Intern will assist with the daily functions of the ticketing department, providing support in sales, customer service, and box office operations. This role is ideal for students seeking real-world experience in sports business, fan engagement, and ticket sales while working within a professional sports environment.
Key Responsibilities
- Assist with the processing, printing, and distribution of season, group, and individual game tickets.
- Support the day-to-day operation of the box office, including data entry, filing, and administrative duties.
- Serve as a customer service liaison on game nights, resolving ticket-related issues and ensuring a positive fan experience.
- Help manage the Ticketmaster system, including account management, order tracking, and ticket manifest updates.
- Collaborate with the Ticketing and Sales teams to fulfill group orders, promotions, and partner ticket packages.
- Assist in the creation of ticketing reports and help track key metrics such as attendance, revenue, and ticket scans.
- Support will-call operations, payment processing, and digital ticket troubleshooting.
- Maintain inventory of ticketing materials and assist in organizing seating charts and customer records.
- Contribute to the execution of ticketing strategies designed to increase attendance and fan satisfaction.
Qualifications
- Strong interpersonal skills with a passion for providing great customer service.
- Highly organized with attention to detail and a proactive approach to problem-solving.
- Comfortable using Microsoft Office, especially Excel; knowledge of Ticketmaster is a plus.
- Ability to work evenings, weekends, and all home games.
- Interest in sports business, event operations, or ticketing preferred.
- Ability to handle sensitive customer information with professionalism and discretion.
- This is not a paid internship, but may be used for course credit.
- 17+ years of age.
Preferred Skills
- Prior experience in a ticketing, box office, or event services environment.
- Familiarity with Ticketmaster and CRM platforms.
- Excellent communication, time management, and organizational skills.
- Passion for live events, hockey, and creating memorable fan experiences.
Why Join the River Dragons?
- Contribute to the fan experience from behind the scenes in a professional hockey setting.
- Build foundational skills in sports business, customer service, and ticket operations.
- Gain direct exposure to the inner workings of a professional sports front office.
- Be part of a tight-knit, fast-paced, and passionate team where your work matters.
- Play a key role in enhancing game day for thousands of fans at the Columbus Civic Center.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.