Guest Services Internship
Grand Rapids Griffins
Internship
On-site
Grand Rapids, Michigan, United States
Ice Hockey, Customer Service, Fan Experience
Description
Are you passionate about creating unforgettable experiences? The Grand Rapids Griffins and Rise are looking for enthusiastic individuals just like you! We're seeking friendly, outgoing, and motivated people who love providing remarkable customer service. In this role, you'll plan, execute, and enhance guest relations during Griffins and Rise games at Van Andel Arena. Join us for an exciting opportunity to create memorable moments for our fans and gain valuable experience along the way.
Essential Duties & Responsibilities
- Provide remarkable customer service to enhance the fan experience
- Proactively assist guests with any questions or concerns they may have
- Understand and enforce all Griffins, Rise, and Van Andel Arena policies and procedures
- Provide guests with accurate directions to and from arena locations, such as seating areas and restrooms
- Be attentive to guests' needs and have full knowledge of all policies, services, and facility locations
- Report any incidents to the supervisor
Skills & Abilities
- Excellent customer service skills are required
- Strong interpersonal and communication skills are essential
- The ability to work independently and as part of a team
- The ability to project an approachable, professional attitude at all times is necessary
- The ability to walk up and down stairs and stand in one place for long periods is required
Qualifications
- Currently enrolled college-level student
- Some prior customer service experience and event planning experience preferred
- Must be able to work weekends, nights, and holidays as required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.